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Module 1Communication

Write emails faster, answer reviews and repeat questions, turn messy notes into clear messages, and reply to customers in their language.

Lesson 1 4 min

Write emails faster

Tell AI the point of the email in a sentence or two and let it draft the rest for you to tweak.

  • 1Give AI the facts in rough form: who it's to, what happened, and what you want them to do.
  • 2Say the tone you want: friendly, firm but polite, or apologetic.
  • 3Ask for a length limit so it doesn't ramble.
  • 4Read it once, fix anything that's off, and send it from your own inbox.
Common mistakes
  • Sending the draft without reading it. AI sometimes adds a detail you never gave it.
  • Leaving out what you want the reader to do, so the email ends vague.
  • Settling for the first version. Reply with "shorter" or "warmer" and it rewrites in seconds.
Lesson 2 4 min

Reply to customer reviews in minutes

Get a warm, specific reply to good reviews and a calm, professional one to bad reviews.

  • 1Replies show future customers that someone is paying attention.
  • 2For a good review, mention something specific the customer said.
  • 3For a bad review, thank them, acknowledge the problem and offer to talk offline.
  • 4Read it out loud before posting. If it doesn't sound like you, ask for changes.
Common mistakes
  • Posting the same thank-you on every review. Readers notice.
  • Arguing the details in public, even when you're right.
  • Asking AI to write reviews for your business. That breaks review site rules.
Lesson 3 4 min

Answer common questions without retyping them

Build a set of ready answers for the questions customers ask again and again.

  • 1Write down the questions you hear every week.
  • 2Give AI your real answers in rough form, and it turns them into short, friendly replies.
  • 3Save them where you type: phone notes, email templates or text shortcuts.
  • 4Reuse the same list for an FAQ page on your website.
Common mistakes
  • Letting AI guess your prices, hours or policies instead of giving them.
  • Saving the answers once and never updating them.
  • Replies so long that nobody reads them on a phone.
Lesson 4 3 min

Turn messy notes into a clean message

Paste in scribbles, voice-to-text or bullet fragments and get back something clear enough to send.

  • 1The thinking is done. The notes just aren't readable yet.
  • 2Paste them in as they are, typos and all.
  • 3Say who will read it and what it should become.
  • 4Ask it not to add anything that isn't in your notes.
Common mistakes
  • Forgetting to say who it's for, so the tone comes out wrong.
  • Not telling it to stick to your notes, so it fills gaps with guesses.
  • Pasting in private details the reader doesn't need to see.
Lesson 5 3 min

Translate a message for a customer who speaks another language

Get a clear, polite translation for everyday messages, plus a way to check it came out right.

  • 1Great for everyday messages: reminders, directions, a quick thank-you.
  • 2Ask for a friendly, simple style. Short sentences translate best.
  • 3Then ask it to translate its version back into English so you can check the meaning.
  • 4It works the other way too: paste in a message and ask what it says.
Common mistakes
  • Using it for contracts, safety or medical details, where a small error matters.
  • Skipping the check where it translates back into English.
  • Long, complicated sentences that don't carry over well.
Module challenge

Pick the better prompt

Five rounds. Each time, pick the prompt that will get a better answer from a chat AI.

1 of 5

Which prompt will get you the better result?

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When the same messages arrive every day

Drafting replies one at a time in a chat window works. When the same questions and follow-ups arrive every day, we build it into your inbox and customer records so the draft is waiting, with the customer's history attached. Your team reviews and sends.

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The transcriber demo: a call's waveform, labelled speakers, and a timestamped transcript

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